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Knowledge Base |
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| Rapid Email Support 1.0 |
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Rapid Email Support is a software productivity tool designed to save you time by speeding up the time taken to reply to your emails. It does this by using the powerful combination of database, knowledge base, small text file templates and the ability to easily add them to your outgoing email you are composing or reply. Inbuilt database and Knowledge base using the latest OLEDB connection.
Released: 2006-05-14
Last Updated: 2008-07-06
License: $14.95
Publisher: Pajersoft
Language: English
Platform: Windows
Requirements: 64MB RAM, 2M HD, Office 2000 and above. Extended MAPI
Install: Install and Uninstall
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| Auscomp IT Commander 5.9.337 |
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An award winning multi-language web based support solution for small to medium sized businesses to manage and deflect up to 80% of your incoming support inquiries. Features include a web self-service knowledge base, a trouble ticket system, account management capabilities and full MS Outlook integration. The complete web based solution you need to provide the level of service staff and customers have come to expect in the new economy.
Released: 2006-07-24
Last Updated: 2007-05-23
License: $295.00
Publisher: Auscomp
Language: English, Portuguese, Swedish
Platform: Windows
Requirements: Web server. http://www.auscomp.com/itcommander_requirements.html
Install: Install and Uninstall
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| Jitbit HelpDesk 1.5 |
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Jitbit HelpDesk - customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk solution ("ticket system"), designed to deliver outstanding customer service to your clients. Easy to install, accessible from anywhere as a web application and simple to use. Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time. FREE evaluation version has no expiration.
Released: 2007-11-30
Last Updated: 2008-05-04
License: $349.00
Publisher: JitBit Software
Language: English
Platform: Windows
Requirements: ASP.NET 2.0, MS SQL-server 7/2000/2005 (or MSDE), IIS Server
Install: Install and Uninstall
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| rapidHELP 2.1 |
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This is rapidHELP
rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.
Functional Overview
Transparent Data flow
Customer Tickets
Multitasking support
Integral Absence Manager
Uniform GUI for Administrators and Users
Internet Capability
Automatic Timing
Automatical display of new tickets
Statistics
HTML-Functionality
Drag and Drop
Security
Released: 2004-10-20
Last Updated: 2004-02-12
License: Freeware
Publisher: rapidHelp Software
Language: English, German
Platform: Windows
Requirements: Pentium 200 or equivalent, MS Windows 2000/XP, MS Internet Explorer 5.5 SP1 or higher, 15 MB free ha
Install: Install and Uninstall
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| Querybot Web Knowledgebase/FAQ 1.3 |
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Querybot adds a powerful knowledgebase/interactive FAQ to any website almost instantly. Querybot is your 24 by 7 customer service front line. The system will instantly answer repetitive customer questions while forwarding unresolved issues to you by email. Querybot records all questions and is designed to improve over time as new issues are addressed. Querybot can cut manual email processing by up to 80% while improving quality of service.
Released: 2004-12-17
Last Updated: 2004-12-15
License: $19.95
Publisher: Querybot Systems
Language: English
Platform: Windows
Install: Install and Uninstall
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| Assistum Knowledge Editor Personal Edition 4 |
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Assistum Knowledge Editor Personal Edition is a powerful authoring tool that lets you create and customize your own knowledge bases that can be consulted at any time. These knowledge bases will help you deepen the understanding of both complex and easy processes and assist you with making a decision based on a variety of facts and reasons.
The program has a visual interface with an easy-to-use system of introducing new nodes and factors (issues that are relevant to the decision).
Released: 2003-01-13
Last Updated: 2002-04-29
License: $69.00
Publisher: Higher Level Systems Ltd
Language: English
Platform: Windows
Install: Install and Uninstall
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| 2004 kManager - Knowledge Management System 2004 |
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www.kManager.com: Knowledge management software that integrates multiple knowledge management functions on a single platform. It is a core business application that complements other office applications.
Two distinguishing factors set it apart from its competitors: (1) A level of integration and a set of features that replaces the need for multiple collaborative applications, and (2) A low total cost of ownership.
Last Updated: 2008-05-11
License: $499.00
Publisher: kManager.com
Language: English, Spanish, French, German, Italian
Platform: Windows
Requirements: Typical Java web server
Install: No Install Support
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| Stauri FAQtaur 2.0 |
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A development tool allowing you to create an interactive virtual service agent that can be programmed to automatically respond to questions by querying a pre-established questions and answers database. The conversational nature can make interacting with the agent informative, interesting and entertaining. The system is designed to answer frequently asked questions, eliminating the need to call customer service.
Released: 2004-10-10
Last Updated: 2004-10-10
License: $39.95
Publisher: Victauri LLC
Language: English
Platform: Windows
Requirements: Microsoft Windows® 95, Windows 98, Windows Me, Windows NT® 4.0 (x86), or Windows
Install: Install and Uninstall
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| Hardware Organizer Deluxe 2.9 |
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Hardware Organizer Deluxe is a Windows software that allows computer owners, small offices, and hardware dealers to organize, catalog, and manage their hardware on their PCs. Organizer is intuitive and easy to use for the beginner, at the same moment feature-rich and powerful enough to satisfy the most advanced users.
Released: 2007-11-27
Last Updated: 2007-11-23
License: $75.00
Publisher: PrimaSoft PC
Language: English
Platform: Windows
Requirements: 32MB Ram
Install: Install and Uninstall
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| Personal Knowbase 3.0.4 |
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Take control of your notes. Personal Knowbase is the note organizer software that makes it easy to manage large amounts of information. This freeform note manager uses a natural way to retrieve notes, using keywords to filter your knowledge base for related information fast. Import many file types. Link to web addresses and files. Cross-link notes. Protect with passwords. Tag important notes for instant access. No limit to size of the database.
Released: 2006-05-19
Last Updated: 2006-12-16
License: $39.95
Publisher: Bitsmith Software
Language: English
Platform: Windows
Requirements: No special requirements
Install: Install and Uninstall
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business process management